Is the document management root folder (and sub folders) a Trusted Location.Is the Merge Template folder (and sub folders) location a Trusted Location.There are 3 main things that can cause it:. If you need Protected View to be enabled then you need to figure out what causes it to be triggered. Open Insolvency and try the document again, it should now work without error.Restart Word again and make sure the settings have saved (often they don’t).Set macro settings to the VBA object model: Then you may need to disable the Protected view options. If the Trust Centre Settings will not allow you to open a document without the Protected View Disabled. Make sure the "Disable all Trusted Locations" is not ticked: Open Word and go to File>Options>Trust Centre>Trust Centre Settings Open task manager and kill all instances of WinWord.exe.To disable protected view in Word you can follow these steps:. You can simply disable Protected View in Word to get around the problem (this should resolve the problem in the short term whilst you implement solution 2 which is detailed below). Protected View settings and Trusted Locations are something that would usually be configured by your IT department and if Protected View is triggered then Word will prevent the document from being edited by the Insolvency merge process and will result in this error from Insol. It is because Word does not trust the document being opened for one reason or another. Errors 5981, Error 5460 are all caused when Word’s Protected View is triggered.
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